Acceptance of Terms
By accessing or using the Intormisob website, services, or any related content, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Who These Terms Apply To
- Visitors to our website (intormisob.com)
- Registered users of our services
- Participants in our training programs
- Subscribers to our newsletters or communications
- Anyone accessing our content or materials
Agreement Formation
These Terms constitute a legally binding agreement between you and Intormisob. By using our services, you represent that:
- You are at least 18 years old or have parental consent
- You have the legal capacity to enter into this agreement
- You will comply with all applicable laws and regulations
- All information you provide is accurate and truthful
Our Services
Training Programs
Intormisob provides professional communication and public speaking training services, including:
- Presentation Skills Mastery: 8-week comprehensive program
- Confidence Building Program: 6-week specialized training
- Corporate Training Solutions: Customized business programs
- Specialized Workshops: Focused skill-building sessions
- Online Resources: Digital content and materials
Service Delivery
- Programs may be delivered in-person, virtually, or in hybrid format
- We reserve the right to modify delivery methods based on circumstances
- All programs include specified materials and support as outlined in course descriptions
- Completion certificates are provided upon successful program completion
Service Availability
We strive to provide uninterrupted service but cannot guarantee:
- Continuous availability of all services
- Error-free operation of our website or systems
- Compatibility with all devices or software
- Immunity from technical issues or force majeure events
User Accounts
Account Creation
To access certain services, you may need to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized use
- Accept responsibility for all activities under your account
Account Security
- You are responsible for maintaining the security of your account
- We are not liable for losses due to unauthorized account access
- You must notify us immediately of any security breaches
- We may suspend accounts showing suspicious activity
Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms or our policies
- Engage in fraudulent or illegal activities
- Remain inactive for extended periods
- Pose security risks to our systems or other users
Payment Terms
Pricing and Fees
- All prices are displayed in Australian Dollars (AUD)
- Prices include applicable taxes unless otherwise stated
- We reserve the right to change prices with reasonable notice
- Price changes do not affect existing bookings or enrollments
Payment Methods
We accept the following payment methods:
- Credit cards (Visa, MasterCard, American Express)
- Bank transfers for corporate clients
- PayPal and other approved digital payment methods
- Payment plans for qualifying programs
Payment Processing
- Payment is required at the time of enrollment unless otherwise agreed
- We use secure third-party payment processors
- Your payment information is handled according to our Privacy Policy
- Failed payments may result in service suspension
Corporate and Group Bookings
- Corporate clients may arrange alternative payment terms
- Group discounts may be available for multiple enrollments
- Custom payment schedules can be negotiated for large programs
- Purchase orders are accepted from approved corporate clients
Intellectual Property Rights
Our Content and Materials
All content on our website and in our programs is protected by intellectual property laws:
- Training Materials: Curricula, handouts, presentations, videos
- Website Content: Text, images, graphics, designs, code
- Methodologies: Proprietary training techniques and frameworks
- Trademarks: Intormisob name, logos, and branding elements
License to Use
We grant you a limited, non-exclusive license to:
- Access and use our services for their intended purpose
- Use training materials for personal or internal business purposes
- Download and print materials for course participation
- Share knowledge gained from training within your organization
Restrictions
You may not:
- Reproduce, distribute, or sell our training materials
- Use our content to create competing training programs
- Remove copyright notices or proprietary markings
- Reverse engineer or copy our methodologies
- Use our trademarks without written permission
User-Generated Content
If you provide feedback, testimonials, or other content:
- You retain ownership of your original content
- You grant us a license to use it for business purposes
- You represent that you have the right to provide such content
- We may edit or modify content for clarity or brevity
User Conduct and Responsibilities
Acceptable Use
When using our services, you agree to:
- Treat all participants and staff with respect and professionalism
- Attend scheduled sessions punctually and prepared
- Participate actively and constructively in training activities
- Maintain confidentiality of other participants' information
- Use technology appropriately during virtual sessions
Prohibited Activities
You may not:
- Disrupt training sessions or interfere with other participants
- Record sessions without explicit permission
- Share login credentials or course materials with non-participants
- Use our services for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or other harmful code
- Harass, abuse, or threaten other users or staff
Professional Standards
As participants in professional development programs:
- Maintain professional behavior at all times
- Respect diverse perspectives and backgrounds
- Provide constructive feedback to peers
- Honor confidentiality agreements
- Apply learning ethically in professional contexts
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data You Provide
- Registration and contact information
- Payment and billing information
- Training progress and assessment data
- Feedback and survey responses
- Communications and support requests
How We Use Your Data
- Provide and improve our training services
- Communicate about your programs and progress
- Issue certificates and credentials
- Analyze usage patterns and service effectiveness
- Comply with legal and regulatory requirements
Your Privacy Rights
You have rights regarding your personal information, including access, correction, deletion, and portability. See our Privacy Policy for complete details.
Cancellation and Refund Policy
Cancellation by You
You may cancel your enrollment under the following conditions:
- Full Refund: Cancellations made 14 days or more before program start
- 50% Refund: Cancellations made 7-13 days before program start
- 25% Refund: Cancellations made 3-6 days before program start
- No Refund: Cancellations made less than 3 days before start or after program begins
Cancellation by Us
We may cancel or reschedule programs due to:
- Insufficient enrollment numbers
- Instructor illness or unavailability
- Force majeure events or emergencies
- Technical issues or venue problems
If we cancel a program, you will receive a full refund or the option to transfer to another session.
Satisfaction Guarantee
- 30-day money-back guarantee if you're not satisfied
- Must request refund within 30 days of program start
- Refund requests must include specific reasons for dissatisfaction
- We may offer alternative solutions before processing refunds
Processing Refunds
- Refunds are processed to the original payment method
- Processing time: 5-10 business days
- Payment processing fees may not be refunded
- Corporate clients may have different refund terms
Limitation of Liability
Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:
- Warranties of merchantability or fitness for a particular purpose
- Guarantees of specific outcomes or results
- Warranties regarding uninterrupted or error-free service
- Warranties regarding the accuracy of information
Limitation of Liability
To the maximum extent permitted by law, Intormisob's liability is limited to:
- The amount you paid for the specific service in question
- Direct damages only (no indirect, consequential, or punitive damages)
- Claims brought within one year of the cause of action
Excluded Damages
We are not liable for:
- Lost profits, business opportunities, or revenue
- Damage to reputation or business relationships
- Indirect, incidental, or consequential damages
- Damages resulting from third-party actions
- Force majeure events or circumstances beyond our control
Indemnification
You agree to indemnify and hold harmless Intormisob from claims arising from:
- Your violation of these Terms
- Your misuse of our services
- Your violation of applicable laws
- Your infringement of third-party rights
Termination
Termination by You
You may terminate your relationship with us at any time by:
- Closing your account through our website
- Contacting us to request account termination
- Ceasing to use our services
- Following our cancellation procedures for enrolled programs
Termination by Us
We may terminate or suspend your access immediately for:
- Violation of these Terms or our policies
- Fraudulent, illegal, or harmful activities
- Non-payment of fees
- Behavior that disrupts our services or harms other users
- Extended account inactivity
Effect of Termination
Upon termination:
- Your access to our services will cease
- Outstanding fees become immediately due
- You must cease using our intellectual property
- Data retention follows our Privacy Policy
- Certain provisions of these Terms survive termination
Survival
The following sections survive termination:
- Intellectual Property Rights
- Limitation of Liability
- Indemnification
- Governing Law and Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to conflict of law principles.
Jurisdiction
- Any legal proceedings must be brought in the courts of Queensland, Australia
- You consent to the exclusive jurisdiction of these courts
- Australian Consumer Law may provide additional protections
- International users are subject to Australian law for these Terms
Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law or other applicable consumer protection laws.
Dispute Resolution
Informal Resolution
Before pursuing formal legal action, we encourage you to:
- Contact us directly to discuss the issue
- Provide specific details about your concerns
- Allow us a reasonable opportunity to address the problem
- Work together toward a mutually acceptable solution
Mediation
If informal resolution fails, disputes may be resolved through:
- Mediation by a mutually agreed mediator
- Mediation services provided by recognized Australian institutions
- Good faith participation in the mediation process
- Shared costs of mediation
Arbitration
For disputes not resolved through mediation:
- Binding arbitration under Australian Arbitration Rules
- Single arbitrator selected by mutual agreement
- Arbitration conducted in Brisbane, Queensland
- Decision is final and binding on both parties
Exceptions
The following disputes are not subject to arbitration:
- Intellectual property disputes
- Claims for injunctive relief
- Small claims court matters
- Consumer law violations
Modifications to Terms
Right to Modify
We reserve the right to modify these Terms at any time. Changes may be made for:
- Legal or regulatory compliance
- Business operational changes
- Service improvements or additions
- Security or technical requirements
Notice of Changes
We will notify you of material changes through:
- Email notification to registered users
- Prominent notice on our website
- In-service notifications for active users
- Updated "Last Modified" date on this page
Effective Date
- Changes take effect 30 days after notification
- Continued use constitutes acceptance of new terms
- If you disagree with changes, you may terminate your account
- Some changes may take effect immediately for legal compliance